In 2024, lenders faced up to 1,700 regulatory alerts, with a quarter impacting businesses, highlighting the need for modernization in mortgage lending. Saurabh Gupta from HFS Research stated that while the essence of loans remains unchanged, the speed and intelligence behind capital flow has significantly advanced. Lenders are expected to modernize platforms and incorporate AI, yet only 21% see themselves as true innovators. Regulatory compliance has become continuous, with many lenders struggling with legacy systems. A shift towards automation is anticipated, alongside increased outsourcing in mortgage operations by 2026.
Some respondents revealed that they received up to 1,700 regulatory alerts in 2024, with 25% having direct business impacts, pushing lenders toward modernization.
The fundamentals of lending have not changed. The loan is still a loan, but the speed and precision of capital delivery have evolved significantly.
To avoid being left behind, lenders must prioritize digital-first and intelligent operations, marking the shift towards a more sophisticated mortgage lending landscape.
While the research indicates a focus on compliance and modernization, 58% of lenders lack the capability for real-time integration due to legacy constraints.
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