A study by Amdocs highlights the importance of reliability, affordability, and uninterrupted internet access for consumers. Conducted by Dynata, it reveals that a significant 40% of respondents could be greatly affected by losing internet access for just a few hours, with millennials and Gen Z showing even higher sensitivities. The research suggests that communication service providers (CSPs) should consider integrating various technologies, like fiber and 5G, to enhance network offerings, addressing consumer needs for reliability and affordability. Notably, many consumers remain unaware of emerging technologies like fixed wireless access (FWA) and satellite broadband, indicating a gap in consumer education.
Consumers are looking for reliability, affordability, and consistent connectivity, indicating a demand for mixed-technology networks to optimize service offerings.
The study reveals that 39% of consumers access the internet via cable, with fiber and fixed wireless access making up 31% and 9% respectively.
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