The Snoo, a smart bassinet, now locks previously free app features behind a $19.99 monthly subscription, angering users relying on those features.
Existing Snoo owners express surprise at the sudden paywall for features that were supposed to be included, likening it to a mechanic breaking your car to upsell repairs.
Snoo owners connect the device to the Happiest Baby app for crucial features like soothing motions and white noise; the subscription now limits these essential functions.
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