Verizon has announced significant enhancements to its customer care and digital services, focusing on personalized support through AI and expanded retail access. The company aims to transform its consumer business by providing a dedicated expert for complex issues, 24/7 live support, and advanced tools like the My Verizon app. CEO Hans Vestberg emphasized the importance of innovation and customer loyalty in this transformation, highlighting that nearly 400 new retail locations have been established to ensure customers receive in-person assistance.
"Today marks another significant step in our ongoing consumer business transformation journey that began two years ago," said Hans Vestberg.
"We have created unprecedented value in mobile and home connectivity, and we are now redefining what our customers can expect from us, helping build loyalty."
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