"While book borrowing is central to QPL's mission, it represents only one dimension of our work," explained Lisi de Bourbon, a spokesperson for the Queens system. "The growth in library card registrations, and use of e-content, computers and Wi-Fi reflect the growing demand for these services in New York City. Even when a card is not used for traditional borrowing, it provides access to a wide range of resources that advance equity, opportunity, and community connection."
"It's an agreement that recognises our value...as a huge client of their organisation, and how important their technology is to help us deliver changes to public services, to make them more in touch, more in tune and better value for money for taxpayers."
Focusing on a niche helps differentiate my services in a crowded market. It allows me to tailor my offerings and speak directly to specific client needs.