American Airlines has drawn criticism for a new portion-control policy that uses overly small plates in its Admirals Clubs, designed to cut culinary costs. Flight expert Gary Leff highlighted that the small plates often make it difficult for customers to serve themselves without spilling food, causing a mess. This issue is particularly relevant during the offering of larger food items, where the plates simply cannot accommodate them. Despite the lounges' reputation for luxury, this practice undermines the overall dining experience and raises questions about the airline's customer focus.
They want to make sure that customers eat less, or at least take less, in order to control food costs. And they do this with very small plates.
The plates are so small that it's almost impossible not to make a mess. They don't hold much food, and they don't do a great job of holding it in.
The minimalist dish policy is especially problematic given that the lounges offer the same plates no matter if they're serving salad or supersized sausages.
The American Airlines Admirals Club in Charlotte is now serving full-size brats, but the plates aren't any bigger and they don't fit.
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