#passenger-experience

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Berlin food
fromTasting Table
1 week ago

7 Airlines With The Worst Food, According To Frequent Flyers - Tasting Table

Airline meals often disappoint because standardized mass catering and high costs don’t ensure quality, leading frequent flyers to rank some airlines among the worst food.
Canada news
fromwww.cbc.ca
2 weeks ago

Toronto's Pearson airport launching multi-billion dollar modernization, expansion project | CBC News

Pearson International Airport begins a $3 billion first phase of a decade-long modernization project to expand airfield capacity and upgrade baggage, lighting, and EV charging systems.
#air-travel
fromEntrepreneur
2 weeks ago
Silicon Valley food

Delta Is Eliminating This Perk for Passengers - And It's the Only Airline Doing It (So Far)

Silicon Valley food
fromEntrepreneur
2 weeks ago

Delta Is Eliminating This Perk for Passengers - And It's the Only Airline Doing It (So Far)

Delta will end free economy snacks and beverages on flights under 350 miles, removing coffee, soda, and Biscoff cookies on many short routes.
Roam Research
fromTravel + Leisure
3 weeks ago

Those Beeps You Hear on a Flight Actually Mean Something-Here's What Airplane Chimes Signal

Chimes during flights are communication tools for the crew, indicating various operational statuses and passenger needs.
London food
fromianVisits
3 weeks ago

Berrylands station closing next week for several months of repair work

Berrylands station will close for upgrades on May 11, 2026, with new platforms made of glass-reinforced plastic to enhance passenger experience.
fromInsideHook
1 month ago

Emirates Is Developing Personal First Class Bathrooms

I'm working on en suite bathrooms in first class suites. This is one of several developments that Emirates is currently engaged in, as we constantly refine our product offerings.
Travel
Europe news
fromwww.theguardian.com
1 month ago

Ryanair to close bag check-in 20 minutes earlier amid concern over Europe border queues

Ryanair will close airport check-in desks 20 minutes earlier to reduce missed flights due to border queues.
fromPortland Monthly
1 month ago

PDX Airport's New Exits Mean a Shorter Walk from the Gate

The 'temporary' exit route lengthened the walk from gate to baggage claim, sending arriving passengers around the security checkpoints and down the concourse connector hallway.
Portland food
#airports
fromCN Traveller
1 year ago
Travel

Flying this year? These are Europe's busiest airports right now

Airports are essential for travel, but new EU Entry/Exit System has caused significant delays and frustrations for passengers.
fromThe Atlantic
2 months ago
Travel

The Worst Airport in America

Airports in the U.S. are plagued by delays, long lines, and complaints, with certain airports being particularly notorious for their issues.
Travel
fromCN Traveller
1 year ago

Flying this year? These are Europe's busiest airports right now

Airports are essential for travel, but new EU Entry/Exit System has caused significant delays and frustrations for passengers.
Travel
fromThe Atlantic
2 months ago

The Worst Airport in America

Airports in the U.S. are plagued by delays, long lines, and complaints, with certain airports being particularly notorious for their issues.
fromTheregister
1 month ago

Bullet trains gain 5G windows and noise-cancelling cabins

The antennas come from a Japanese company called AGC that weaves microscopic wires through glass to form an antenna. JR Central will connect the windows to an on-train Wi-Fi router.
Gadgets
Travel
fromTravel + Leisure
1 month ago

Should You Tip a Flight Attendant? Here's What Crew Members Say

Tipping flight attendants is complicated; it's not expected and may be prohibited, but small tips can be accepted.
Europe news
fromCN Traveller
1 month ago

What it's like to travel under Europe's new entry system: chaos, stranded passengers and fainting in Milan

New border control checks caused significant delays, leading to most easyJet passengers missing their flights from Milan to Manchester.
#british-airways
London startup
fromInsideHook
1 month ago

How Would You Feel About Phone Calls on Your Next Flight?

British Airways becomes the first U.K. airline to offer in-flight video calls using Starlink, despite mixed reactions from passengers.
London startup
fromInsideHook
1 month ago

How Would You Feel About Phone Calls on Your Next Flight?

British Airways becomes the first U.K. airline to offer in-flight video calls using Starlink, despite mixed reactions from passengers.
fromwww.theguardian.com
1 month ago

Delayed by EU entry/exit system? Then travel light

The idea is to prevent visitors overstaying; the consequence is a 70% increase in security processing times, according to the trade body Airports Council International.
EU data protection
France news
fromComputerWeekly.com
1 month ago

Orange steams ahead in French railway connectivity | Computer Weekly

Mobile connectivity quality varies significantly among French rail operators, impacting passenger experience and expectations.
NYC parents
fromFortune
1 month ago

'Airport Dad' faces reckoning amid long lines as travelers told not to arrive too early: '90 minutes before departure is all you need' | Fortune

Arriving too early at airports can worsen wait times and cause missed flights.
#southwest-airlines
fromFortune
10 months ago
US news

Southwest passengers fly out of seats as jet drops 300 feet in 36 seconds in response to an alert about a nearby plane

Social justice
fromSFGATE
2 months ago

Southwest is charging plus-size passengers a 'fat tax' at the airport

Southwest Airlines' updated policy forces some passengers to buy a second seat based on size, leading to widespread frustration and negative experiences.
fromFortune
10 months ago
US news

Southwest passengers fly out of seats as jet drops 300 feet in 36 seconds in response to an alert about a nearby plane

NYC food
fromTime Out New York
2 months ago

You'll be able to drink booze on the Staten Island Ferry starting this Friday

Beer, hard seltzers, and canned cocktails return to Staten Island Ferry, enhancing the passenger experience with expanded snack options.
Canada news
fromwww.businessinsider.com
2 months ago

I was on the Air Canada flight that crashed at LaGuardia. I felt the plane lose control, and I ducked and prayed.

A plane landing incident caused panic and injuries among passengers, but the narrator felt grateful to survive.
Travel
fromElite Traveler
2 months ago

The Best First Class Airlines in the World

First-class airline quality in 2026 is determined by consistency across all journey stages, including ground services, meals, cabin design, and entertainment, with Qatar Airways and Singapore Airlines leading the market.
fromTravel + Leisure
2 months ago

Here's Why Your Airport Gate Can Change at the Last Minute, According to Aviation Experts

Gate changes, especially those sprung on travellers at the last minute, are a real pain point in air travel. The primary drivers are usually a last-minute aircraft swap due to a mechanical issue or an unexpected delay on an inbound flight occupying the planned gate.
Travel
Travel
fromTravel + Leisure
3 months ago

These Are the Best Airlines for Long-haul Flights, According to a New Study

Singapore Airlines ranked highest for long-haul flights, scoring strongly on value, reliability, in-flight experience, customer ratings, and food and beverages.
Travel
fromLos Angeles Times
3 months ago

Fitting into an airline seat is a struggle. Southwest's open seating roulette made it interesting

Airlines often require larger passengers to purchase extra seats, causing physical discomfort, emotional distress, and complex planning for travel.
Artificial intelligence
fromwww.aljazeera.com
3 months ago

Airports embrace AI to manage growing global passenger traffic

Airports deploy AI across passenger flow, baggage, maintenance, biometrics and cybersecurity to improve efficiency, predict congestion, and enhance customer experience amid rising passenger volumes.
Science
fromBusiness Insider
5 months ago

Airbus CEO said future passenger airliners could look like B-2 bombers

Airbus anticipates future commercial airliners may adopt a blended-wing-body design combining fuselage and wings into one lift-producing structure, improving efficiency but reducing windows.
World news
fromTravel + Leisure
5 months ago

These Are the Best (and Worst) Airlines in the World, According to a New 2025 Ranking

Qatar Airways ranked highest with an AirHelp Score of 8.16, followed by Etihad (8.07) and Virgin Atlantic (8.03); no U.S. airlines placed in the top 10.
fromBusiness Insider
6 months ago

I was on a United flight that made an emergency landing. After I saw smoke out the window, I sent goodbye texts.

I was on my way to Hong Kong for business, just as I had done three times in the past six months. But smoke coming from the plane had me thinking this would be my last flight. The flight was already very delayed. I was one of the last to board. It was then delayed for another hour. The crew said the plane was overweight, and they were taking luggage off it.
Travel
#airport-design
fromFortune
6 months ago
Design

The new job for the airport CEO: It's more challenging - and more uplifting - than ever | Fortune

fromFortune
6 months ago
Design

The new job for the airport CEO: It's more challenging - and more uplifting - than ever | Fortune

fromIndependent
6 months ago

Martina Devlin: My unsettling Dart experience shows why transport police plans must be fast-tracked

Passengers will not use the public transport network if they feel unsafe
Public health
fromwww.standard.co.uk
7 months ago

TfL slammed for 'dire' nuisance noise enforcement on transport network

Transport for London (TfL) has brought just four prosecutions against passengers for loud phone conversations or playing audio on their devices since 2020, it has emerged. The transport authority's byelaws state that no passenger shall, to the annoyance of any person, sing or use any instrument, article or equipment for the production or reproduction of sound. This would include having phone conversations on speaker or playing music out loud.
London politics
UK news
fromwww.bbc.com
8 months ago

Britain's worst major train stations for cancellations

City Thameslink had the highest cancellation rate among Britain's 100 busiest stations, and smaller stations like Earlswood faced frequent cancellations that disrupt passengers.
US news
fromBusiness Insider
8 months ago

The 20 biggest airports in the US and Canada, ranked by how satisfied passengers are

Passenger satisfaction with North American airports rose ten points on a 1,000-point scale despite higher traffic; Minneapolis–Saint Paul ranked highest and Newark lowest.
Travel
fromTime Out London
8 months ago

This tiny, underrated London airport is one of the best in the UK

London City Airport ranks third nationwide and best in London with a 76% customer score, praised for short queues and manageable size.
#amtrak
UK news
fromwww.theguardian.com
8 months ago

Tap-in, tap-out rail ticket trial to streamline fares using GPS tracking

GPS-based mobile check-in will track journeys, charge passengers the lowest daily fare automatically, and issue barcodes for inspections, aiming to replace paper and QR tickets.
Canada news
fromwww.cbc.ca
9 months ago

Air Canada agreement 'good news' for Toronto travellers, but strike ends too late for some | CBC News

Air Canada's operations are resuming after a flight attendants' strike.
Pearson Airport warns of potential cancellations as schedules stabilize.
Miscellaneous
fromwww.mediaite.com
9 months ago

WATCH: Plane's Engine Bursts Into Flames in Midair, Terrified Passenger Sent Goodbye Texts'

A Boeing 757 made an emergency landing in Italy after one engine caught fire midair with 273 passengers onboard.
Travel
fromTime Out London
9 months ago

One of London's busiest commuter train services is introducing first class carriages

Chiltern Railways is reintroducing first class seats and upgrading its fleet to enhance commuter experience.
#gatwick-airport
Miscellaneous
fromABC7 Los Angeles
9 months ago

Bird strike forces emergency landing as smoke fills cabin, chaotic video shows

A passenger plane made an emergency landing after a bird strike caused significant damage shortly after take-off.
Cars
fromianVisits
9 months ago

From frosted glass to fold-out toddler seats: The details shaping HS2's new trains

The future HS2 Class 895 trains emphasize layout usability, using grey mock-ups to avoid design debates.
#delta-airlines
Travel
fromwww.theguardian.com
9 months ago

Decks appeal: Martin Parr captures life on a cruise liner photo essay

Cunard promotes nostalgia and elegance in cruising while highlighting the disparity between passenger fantasy and the operational realities behind the scenes.
Digital life
fromThe Atlantic
10 months ago

Decent Airplane Wi-Fi Will Forever Be Just a Year Away

In-flight Wi-Fi service remains inconsistent and often fails to meet passenger expectations despite advancements and promises of better connectivity.
fromMail Online
10 months ago

LNER reveals what trains could look like in 2075 - including nap pods

Within 50 years, train travel is expected to evolve into a holistic experience focused on passenger health and wellbeing, offering innovations like nap pods and interactive windows.
Digital life
US politics
fromwww.mercurynews.com
10 months ago

My Uber driver took me on a terrifying ride is $5 credit enough?

Uber's response to a serious safety incident involving a deaf passenger was inadequate, offering only a $5 credit after a disturbing experience.
Cars
frominsideevs.com
10 months ago

Is Your EV Making You Carsick? Here's Why Science Says Maybe'

Electric vehicles can cause increased car sickness symptoms due to noiseless acceleration and lack of familiar motion cues.
US politics
fromwww.mediaite.com
10 months ago

Pilot Apologizes for Aggressive Maneuver' to Avoid Collision With Military Bomber: Not a Fun Day at Work'

A Delta Connection flight narrowly avoided a collision with a U.S. Air Force B-52 bomber, prompting the pilot’s criticism of air traffic communication.
Public health
fromSecuritymagazine
10 months ago

The Future of Public Transit: Leveraging AI Analytics for Enhanced Operations and Passenger Experience

AI technology in public transit enhances safety, optimizes operations, and improves passenger experience.
fromComputerWeekly.com
10 months ago

Enhanced mobile connectivity takes flight at Manchester Airport | Computer Weekly

Wireless Infrastructure Group is pleased to see EE's mobile services now live on the system we recently delivered, enhancing connectivity for all our customers at the airport.
Mobile UX
Travel
fromwww.standard.co.uk
10 months ago

Heathrow pledges 5-minute queues under new revamp plans

Heathrow Airport plans to invest £10 billion to improve security queue times and passenger facilities, targeting efficiencies and growth capacity.
Miscellaneous
fromwww.theguardian.com
10 months ago

Delta flight with roughly 300 passengers diverted to island in Atlantic ocean

A Delta flight was diverted to the Azores due to a mechanical issue, stranding passengers for a day before they were flown to New York.
UK news
fromwww.standard.co.uk
10 months ago

Major London airport predicted to be worst in Britain for flight delays this summer

West Sussex hub ranks 235th out of 250 airports worldwide in passenger satisfaction and punctuality.
#airline-industry
#tsa
fromwww.npr.org
10 months ago

Shoes off at the airport? TSA appears to be giving the pesky rule the boot

Many passengers have reported being allowed to keep their shoes on during security screenings, with observation confirming this at various airports across the U.S.
US politics
fromwww.cbc.ca
11 months ago

Network outage at Pearson Airport could cause delays for passengers, airport says | CBC News

Toronto’s Pearson International Airport is experiencing a network outage that may cause delays for passengers, with longer check-in times and some impact on flights.
Toronto startup
Germany news
fromBusiness Insider
11 months ago

137 passengers endured 4 stops and an overnight stay, only to end up back where they started 32 hours later

Condor flight 1234 faced extreme weather conditions leading to a 32-hour ordeal with multiple diversions and failed landing attempts.
#airlines
#dublin-airport
fromBusiness Insider
11 months ago

Transatlantic passengers heading for Miami had a 4-hour flight to nowhere, ending up back in Zurich

The flight changed directions a couple of times over the ocean before circling Zurich for an hour, ultimately returning due to an engine irregularity.
Travel
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