The article highlights the importance of feedback for business leaders, particularly in direct-to-consumer ventures. It compares the structured feedback processes in app development with the more random nature of customer reviews in consumer products. The author emphasizes that feedback should be regarded as a gift that provides insights for improvement. Personal anecdotes from launching Scribbly illustrate how feedback plays a crucial role in refining products, enabling a deeper connection with customers. The author encourages embracing feedback as an opportunity for growth rather than perceiving it as criticism.
As a creator or founder, even the slightest critique can feel like a knife when aimed at something you've labored over so intensely.
Taking the right perspective on feedback is half the battle. Here are a few golden rules to keep in mind.
Any time you can hear straight from the source, it's a giftâa gift that helps you ask questions that matter in the next iteration of your business.
Feedback is not just data; itâs an opportunity to refine your passion into something that resonates more deeply with your audience.
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