Asos has joined other fashion retailers in charging fees for returning large amounts of items, which could significantly influence shopping behavior and customer satisfaction.
Shoppers are being asked to share their experiences regarding return charges, highlighting concerns that these fees may deter online purchases and shift buying patterns towards in-store shopping.
The introduction of return fees prompts the question of whether customers will adjust their habits, such as making fewer online purchases or returning more items directly to stores.
The Guardian ensures the anonymity and security of shared experiences regarding return charges, promising deletion of personal data once it's no longer needed.
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