A south London council has compensated a mother of three £3,000 and issued an apology after the Housing Ombudsman found severe maladministration by her landlord, Sutton Housing Partnership (SHP). The resident faced ongoing issues such as rising damp, an eight-year-old leak, and a mice infestation, exacerbating her asthma and her family's well-being. Despite raising complaints, she received little support or action. Following her escalating her complaints, SHP acknowledged the problems but cited oversight as the reason for delays. Finally, the council acted after significant distress for the resident and her family.
Despite promises of repairs, including fixing the leak and assessing the damp, nothing was done, and her living conditions worsened.
Sutton Council has paid the woman £3,000 and issued an apology after deeming the landlord's inaction as severe maladministration.
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