Kevin McGowan, director of L.A. County's Office of Emergency Management, stated, "We believe this process is largely complete and we are working with federal partners and providers to ensure there is not a recurrence of the alerts going out in error." This marks a significant transition towards improving emergency notification systems for future incidents.
The faulty messages that bombarded residents' phones multiple times during the crisis not only stoked confusion but also sparked panic across a county where anxiety was already heightened due to raging fires.
The county's emergency management system is shifting from a county-run platform to one operated by the California Governor's Office of Emergency Services, aimed at ensuring residents receive accurate location-based alerts.
A software glitch was blamed for an erroneous countywide alert issued around 4 p.m. Thursday, which inadvertently warned the entire county rather than only those directly affected by fires.
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