Ginny Marvin, Google's Ads Liaison, confirmed an investigation found unauthorized changes made to ad accounts by a Google representative, acknowledging a process failure in granting approvals before changes.
Andy Youngs highlighted unauthorized changes made by a Google rep in his LinkedIn post, emphasizing that these changes were not authorized by him or the client, causing clear concern.
Marvin stated, "We take these issues very seriously and are taking steps to address them," indicating a commitment from Google to rectify their internal processes.
Andy expressed gratitude for the investigation, noting the importance of the outcome for the community, stating, "It is a positive result for the wider community," acknowledging concerns about Google’s processes.
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