Klarna, as it prepares for a potential IPO, is restructuring its workforce by placing employees in a 'talent pool'—a process perceived by some, like John, as a guise for layoffs. This pool consists of staff whose roles have been eliminated but remain on payroll while seeking new positions. Amidst the changes, Klarna is pushing AI adoption and streamlining operations to prepare for public company discipline, which has led to challenges for current employees. The company maintains over 85 million customers and partnerships with numerous retailers.
When John was told he'd been placed in Klarna's "talent pool" last year, he thought it meant a new opportunity within the company. Instead, it felt like a slow march toward the exit.
The talent pool seems like "a sneaky way of carrying out quiet layoffs," John, who asked BI to use a pseudonym to remain anonymous in order to protect his future job prospects, told Business Insider.
Klarna offers short-term financing to customers online and in stores at checkout in the form of split payment terms. It says it has more than 85 million customers.
As it readies itself for a potential public offering, Klarna has been shedding its startup skin and adopting the discipline of a public company - a transformation that, according to insiders, has come with growing pains.
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