Many Amazon customers are receiving surprise refunds for items they returned years ago, with some refunds exceeding $1,000. This initiative comes after a class action lawsuit highlighted issues regarding unprocessed refunds linked to items Amazon claimed they never received. An Amazon internal review resulted in a decision to issue refunds to customers without needing further verification, with some customers reporting amounts ranging from less than $20 to over $1,200. Refunds will be returned to the original payment method or provided as gift cards.
"Following a recent internal review, we identified a very small subset of returns that were unresolved because we could not verify that the correct item had been sent back to us."
"Given the time elapsed, we've decided to err on the side of customers and just complete refunds for these returns."
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