Virgin Media O2 has issued an apology after over 10,000 customers in the UK experienced broadband outages on Monday morning, starting just after 10:00 GMT. The company acknowledged the problems, stating, "We apologise for any inconvenience and are working to fix this as a priority." With a customer base exceeding 45 million in the UK, including 5.7 million broadband users as of October 2024, Virgin Media has been under scrutiny as the UK's most-complained about broadband provider according to Ofcom reports from January 2024.
"We apologise for any inconvenience and are working to fix this as a priority," a Virgin spokesperson told the BBC.
The firm says on its website that together with O2, it represents more than 45m mobile, broadband, home and phone customers across the UK.
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