The new tele-emergency care service allows veterans to receive immediate virtual triage with access to their medical records, reducing the need for unnecessary emergency visits.
VA's tele-EC service is vital for veterans in rural areas where traditional emergency care may be inaccessible due to mobility or transportation challenges.
The Department of Veterans Affairs piloted the tele-EC service, which successfully resolved 59.4% of the veterans' needs without requiring in-person urgent care.
VA Health Connect and the VA Health Chat app enable veterans to access tele-emergency care 24/7, providing a timely alternative to emergency departments.
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