"I felt trapped and wanted to get away from the ward." This underscores her distress during the incident, highlighting the vulnerability patients can face in mental health facilities.
"Why would someone do that?" Mrs Trafford is left to grapple with the betrayal and violation of her privacy by those meant to care for her.
"The NHS trust described the recording as an 'isolated incident'" shows a dismissive attitude towards a severe breach in patient care and trust.
"The trust has apologised and said it was now considering recommendations made by England's healthcare regulator." This indicates a reactive rather than proactive stance in addressing systemic issues.
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