Elias Torres, a Nicaraguan immigrant, co-founded Agency after drifting from HubSpot to launch an AI-powered startup that automates customer success management tasks.
Torres' journey reflects hard work and resilience, having climbed from VP at HubSpot to creating a billion-dollar company and now innovating with AI in customer success.
Sequoia's Patrick Grady noted the challenge of scaling customer success management, emphasizing the value of a product that can perform tasks on behalf of CSMs.
'We worked together on the CRM at HubSpot, and he told me, 'Let's build something great together again,' highlighting the collaborative spirit that drove the creation of Agency.
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