The daughters expressed their frustration with the council's housing staff, describing them as evasive and citing numerous instances of lost medical documentation, which contributed significantly to their father's distress.
Ms S criticized Croydon's housing department for repeatedly offering her disabled father accommodations with stairs, despite clear medical evidence that he could not navigate them.
A tragic consequence of this prolonged housing process was that it caused their father so much stress that he suffered a heart attack during a meeting with the council.
Initially hoping for adequate ground-floor housing, the family instead faced a severe mismanagement of their case, leading to increased anxiety and health concerns for their father.
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