CVS is introducing a new feature in its Health app allowing registered customers to unlock locked products themselves, addressing frustrations caused by the need to wait for store associates. This initiative stems from the store's efforts to combat shoplifting, or "shrink," while recognizing the negative impact on sales from locked merchandise. Initially tested in New York, the feature will expand to more locations, signaling a shift towards enhancing customer experience and convenience in shopping.
When you lock up your products you lock out your customers.
Customers like the convenience of being able to open the cases and not having to wait for a CVS colleague to help if one isn't immediately available.
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