"It's really meant to be this sort of empathetic companion to someone along their Headspace journey," Dr. Matthew Chester, Headspace senior product manager for conversational AI and clinical psychologist, said in an interview.
Ebb was specifically trained by clinical psychologists and data scientists in motivational interviewing, an evidence-based methodology that works to help people make positive behavioral changes.
Headspace, according to Chester, "did some very rigorous and intensive development and testing to ensure that Ebb keeps users in boundaries of the types of conversations that we want them to be having."
If a user seems to be at risk of immediate harm, Ebb will quickly respond, empathetically saying that the issue is beyond what it can help with and sharing the number to the national crisis hotline.
Collection
[
|
...
]