When I heard the water and went into the bathroom, I saw that it was pouring through into the apartment. It was coming from the ceiling lights and the extractor fan like a fountain and the floor was puddling with water.
The water was tucking underneath the walls and was coming into the kitchen. You could see it coming through the floor from the bathroom into the kitchen so I didn't know where to put the children. I thought that somebody was in the shower upstairs.
Haven Holidays say they've refunded the 200 stay and apologised to Lisa that their accommodation experienced some maintenance issues. Lisa, from Whitehaven, Cumbria, said: 'I was by myself with two children so I took them with me upstairs but when I banged on the door I realised the apartment was empty.'
Lisa claimed the three of them were left unattended and 'in tears' for almost four hours - and repeatedly having to walk 10 minutes to fetch dry towels to mop up the mess.
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