"When I hung up, I felt unsettled. My boss didn't know anything about my parenting skills. Her cliché compliment didn't read as a truly grateful. It felt like she was just hastily checking a box."
"The key with expressing thankfulness is to be objective and precise. It's as easy as using an 'I statement' plus a feeling word, plus something they actually said or did."
"This approach directs the gratitude toward the other person, rather than centering an imaginary story about their experience through an ill-fitting or too-general compliment."
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