Rosenworcel emphasized the need for improvement in customer experience and the importance of addressing complaints, stating that there are ways to enhance consumer problem resolution.
Brendan Carr criticized the Notice of Inquiry, asserting that it exceeds FCC authority and should be managed by the FTC instead, advocating for less regulation on ISPs.
Carr’s stance indicates a shift towards deregulation in the telecom sector, with a focus on enhancing competition and reducing the regulatory burdens currently faced by communication providers.
The NCTA's argument highlights a desire for a deregulated environment that fosters competition, suggesting that current regulations are harming market dynamics and consumer outcomes.
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