The article discusses the challenges faced by individuals with disabilities, particularly those who are hard of hearing, while using public transportation in New York. It highlights the experience of Jarrod Musano, who faced panic during a subway outage due to being deaf and unable to access audio announcements. The article introduces Musano's company, Convo, which is partnering with major transit authorities to improve access to sign language interpreters through QR codes, allowing users to connect to interpreters via their mobile devices in real-time.
Musano's experience reflects one of many ways people who have disabilities and, more specifically, who are hard of hearing, have difficulty when using public transportation.
Through this partnership, QR codes will be placed at various locations across those systems, and scanning them will launch Convo's web app through a browser.
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