Starbucks is implementing a new policy requiring visitors to make a purchase to access restrooms or obtain free water, departing from its previously open-access approach introduced in 2018. This new regulation aims to enhance store safety amid rising tensions and disruptive behavior, particularly in high-incident locations. Employees express skepticism regarding the policy's enforceability and are concerned about potential confrontations. Store managers have been training staff on de-escalation strategies to handle such situations as part of the company's broader effort to foster a more welcoming environment and boost customer sales.
Starbucks' new policy requires visitors to purchase something for bathroom access or free water, reversing its previous open-door policy.
Employees express concerns about enforcing the new bathroom access policy, fearing confrontations and the potential for escalations.
Store managers implemented a 'Coffeehouse Code of Conduct,' focusing on de-escalation tactics amidst the new guidelines.
The policy is part of a strategy to reduce disruptions in high-incident stores while aiming to improve customer retention.
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