The Preseem annual ISP Network Report provides a detailed comparison of fixed wireless and fiber operators, including subscriber metrics like download and upload throughput. It reveals that fiber users typically have lower latency and higher consumption rates due to larger speed plans. The report also outlines benchmarks for churn rates and support call resolution, emphasizing that ISPs with higher Net Promoter Scores (NPS) benefit from lower churn rates. Moreover, the report summarizes how ISPs can track their performance against industry standards and highlights operational performance benchmarks essential for competitive advantage.
With fixed wireless access (FWA) operators increasingly integrating fiber into their offerings, our analysis compares key metrics such as download speeds, upload speeds, and latency, revealing significant differences.
This year's report emphasizes the operational benchmarks needed for ISPs to gauge their performance effectively against industry peers, ensuring competitive advantage and improved customer service.
The survey indicates that ISPs with high Net Promoter Scores (NPS) tend to experience significantly lower churn rates, with an optimal benchmark being below 3%.
Latency measurements show that fiber subscribers generally experience lower latency compared to fixed wireless, highlighting the performance advantages of fiber infrastructure.
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