Sean Brown, a frequent flyer with close to 2 million miles on Delta, expresses frustration: 'Unfortunately, there's been a pretty seismic shift in the industry. That has really not sat well with me.' He reflects on how dynamic pricing and devaluation in airlines create unpredictably low value for hard-earned loyalty points.
Secretary of Transportation Pete Buttigieg emphasizes the concerns around airline reward devaluation: 'One of the biggest concerns is devaluation. So the points are worth something one day and something else. Another is some of the hidden pricing where the value of rewards is unpredictable or is concealed.' He stresses the need to assess these practices and their impact on competition.
#airline-rewards #dynamic-pricing #customer-loyalty #department-of-transportation #devaluation-practices
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