Product development must consider the intersection of people, politics, and product. Every decision affects not just individual users but entire communities. While marketing may wish to showcase advanced features like voice search, these must also be accessible for all users, including those with impairments. Leadership in product development requires understanding and balancing these tensions, focusing on long-term societal benefit over strictly technical achievements. A commitment to inclusive design reflects both a moral obligation and a business necessity, ensuring products genuinely improve lives and foster positive societal changes.
When we talk about "users," we often default to thinking about individual consumers. But every product decision ripples outward, affecting not just individual users but entire communities, families, and society at large.
Great product leadership isn't about avoiding these tensions-it's about navigating them without losing sight of our purpose or compromising our values.
The companies that do this well don't just build better products; they build products that genuinely improve lives and change society.
The rise of inclusive design has taught us that accessibility isn't just a moral imperative-it's a business one.
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