New York City's dining scene is evolving significantly with the integration of AI and technology, redefining how food is ordered, prepared, and served. Automated services like robot waiters and QR code menus have gained popularity, especially post-COVID, changing the customer experience. While these innovations provide convenience for restaurant staff and patrons, they also risk eroding the essential human connection that characterizes dining. Industry experts emphasize that the emotional bonds formed through personal interactions with staff and chefs are vital for memorable dining experiences.
"The influx of technology in restaurants has diminished the human connection in dining... There is something about the human element and connecting with those at a restaurant who have a personal and emotional connection to the chef, the menu and the restaurant that gives me a sense of peace and trust."
"Originating during COVID-19, QR code menus helped with social distancing, yet remain a staple. The ability to get meals delivered straight to your doorstep, apps such as Uber Eats or DoorDash are diminishing the experience of dining out itself."
#ai-in-restaurants #dining-experience #technology-in-food-service #human-connection #new-york-city-dining
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