Merton Council in South London has compensated an elderly woman with dementia after neglecting to assess her care needs for a year, resulting in almost £4,000 in out-of-pocket expenses. The woman's son, who managed her care and finances, expressed frustration over the lack of timely responses from the council, especially after a social worker failed to complete a required assessment. Despite the eventual reimbursement, the council's delayed actions and inadequate care planning contributed significantly to the family's distress, prompting them to seek further interventions from the Local Government and Social Care Ombudsman.
Merton Council failed to assess an elderly woman's care needs for a year, causing financial strain and leaving her son dealing with unpaid bills and frustration.
After a year of negligence and failing to respond to complaints, Merton Council was compelled to reimburse an elderly woman with dementia nearly £4,000.
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