Hannah Jacobs tragically died after consuming dairy in a soya milk hot chocolate from Costa, despite her mother's extensive precautions and warning staff about her severe dairy allergy.
Hannah was described as a caring, funny, and courageous person with a strong sense of justice, who managed her severe allergies to dairy, egg, fish, and wheat well throughout her life.
The inquest into Hannah's death emphasizes the critical need for allergen awareness and proper food handling procedures in food establishments to prevent tragedies like hers from happening.
Costa was one of the few places where Hannah felt safe to order from, showcasing the importance of allergen-friendly options and staff training in catering to customers with severe allergies.
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