The General Services Administration (GSA) appears to be on the verge of shutting down its text message platform, Notify.gov, which has been instrumental in aiding agencies like Medicaid communicate important reminders to beneficiaries. A pending notification on GSA’s GitHub indicates the service's discontinuation. Additionally, significant downsizing within the Technology Transformation Service is evident, with the recent closure of its tech consultancy, 18F, and plans to reduce staff by half. GSA had launched Notify.gov to effectively communicate program details and ensure ease of access for users.
Text messages can inform people about programs, ease the burden of remembering when to renew, and provide clarity about maintaining benefits.
The Notify.gov text-messaging service is no longer available.
GSA eliminated its tech consultancy, 18F, over the weekend, cutting about 100 TTS feds.
The director of TTS told staff the team will be cut down by 50%.
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