A $25 gift card sparked significant engagement at a Michigan public library, revealing the impact of appreciation when working with vulnerable individuals, especially the evicted. The project focused on redesigning eviction court forms, emphasizing not only usability but also emotional recognition of participants’ experiences. Researching with those undergoing life-altering changes highlighted the importance of trust and dignity. Practical challenges arose with offering incentives, necessitating ethical management to ensure fair and transparent participation, while fostering mutual respect in difficult discussions.
A $25 gift card not only encouraged participation in sensitive discussions about eviction but also fostered a deeper sense of appreciation for participant voices.
User research for marginalized populations requires more than gathering data; it’s about establishing trust and respecting the dignity of those involved.
By redesigning eviction court forms, we realized it was crucial to address the emotional weight participants carry and not just focus on the functional aspects.
Incentives like gift cards can transform engagement levels, but using them ethically poses challenges like ensuring fairness and transparency in a public setting.
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