#user-research

#user-research

If you've used an AI product recently, you probably know that the technology is incredible. The UX? Not so much. Maybe you've gotten comfortable writing prompts or using simple one-click tools. But as AI interfaces start to take different forms, many of them are still kinda hard to figure out. Navigating them can be overwhelming. It doesn't feel like you're using these products so much as deciphering them. The engineering is powerful, but the flows don't make sense.

Unlike our flashy cousins, product/UX designers or the tech-savvy dev crowd, our superpowers are a bit more... well, understated. And if I'm being honest, I don't think content designers do a good job of articulating what they do, which is ironic, given that content designers are shaping the user experience in ways that are subtle, powerful, and, dare I say, heroic. Content designers solve user problems through simplified content crafting experiences that guide, inform, and engage users.

The biggest surprise was how dramatically cognitive abilities varied within our target population. During our user testing sessions, I watched one participant solve complex spatial puzzles in under ten seconds while expressing frustration that the game wasn't challenging them enough. Twenty minutes later, another participant struggled with what I considered the simplest tutorial level. Both users had the same diagnosis. Both were part of our target demographic. But their cognitive strengths and challenges were completely different.

Usability testing should always be part of product development. Ideally, it is conducted before release, but in practice it can be useful at different stages. It's worth pointing out that, "testing" isn't a goal in itself. Without knowing exactly what you want to measure, you risk ending up with feedback you can't interpret or act on. Every usability study can focus on a different aspect of the experience, and the right metrics depend on your research goals.

Let's be brutally honest: your brilliant SaaS idea is probably a fantasy. You've got a beautiful mockup, a clever name, and a Trello board full of features that you just know people will love. But here's the cold, hard truth that kills 9 out of 10 startups: 1 Nobody cares about your features. They care about their problems. And right now, you're just guessing what those problems are.

Deconstruction critically examines how meaning is constructed by dismantling hidden assumptions, hierarchies, and contradictions in the structures we use to understand the world.

User research insights often fail to drive organizational change because they are not connected to business objectives, making it difficult for stakeholders to recognize their potential impact.

Relume AI provides a unique tool for rapid wireframe creation, enhancing design workflows and showcasing how AI can scale user research and validate pain points.

At this scale, intuition matters less than habit.

Desk research can save time and resources while significantly enhancing user research outcomes, yet many product teams overlook it in favor of direct user interviews.