In Edina, Minn., Jean H. Peters and her siblings discovered their mother, Jackie Hourigan, was neglected in an assisted-living facility. Despite complaints to administration, conditions worsened, with Hourigan often left in bed or unwashed. Concerned for her well-being, the family installed a hidden camera to monitor her care. They documented appalling incidents, including long periods without assistance, rough treatment by staff, and unexplained bruises. This discovery highlighted serious flaws in the caregiving system and raised alarms over the quality of assisted-living care for vulnerable residents.
"We noticed bruises on her arm that we couldn't account for. Complaints to administrators... brought tons of excuses."
"Ms. Peters bought an inexpensive camera... monitoring from an app on their phones, the family saw Ms. Hourigan going hours without being changed."
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