The Information Commissioner's Office (ICO) in the UK acknowledged delays in responding to data protection complaints, attributing the issue to escalating workloads. Their response rate plummeted to 12% within 90 days, compared to an 80% target and 65% a year ago. With over 10,000 complaints filed in late 2024, the ICO is hiring more staff and deploying automation tools to manage cases more effectively. The situation is expected to deteriorate before improvement occurs, mirroring trends across European data protection authorities since the GDPR's implementation.
Anyone who has felt the need to make a complaint to us deserves a timely response. Our current response times are not where we want them to be, and we know how frustrating this is for people who are asking for our help.
To deal with the backlog, it's recruiting another 19 staff. The watchdog also revealed it's testing automated tools aimed at simplifying or speeding up various administrative tasks, allowing case officers to spend more time on the complaint itself.
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