Brother is facing criticism for allegedly blocking the use of non-original equipment manufacturer (non-OEM) toner through recent firmware updates. Activist Louis Rossmann claims these updates degrade printing quality with non-OEM supplies while prioritizing Brother's own toner. Users have expressed frustration on social media about quality issues following these updates, and reverting to previous firmware is reportedly complicated. This behavior mirrors a broader trend in the printing industry, notably with HP, which has faced lawsuits for similar practices. The ongoing debate centers around customer rights and the right to repair electronics without restrictions from manufacturers.
Right-to-repair activist and electronics technician Louis Rossmann posted a video blasting the Japanese, claiming it has updated printer firmware to block or degrade the printing experience when using non-OEM toner.
Rossmann also noted that Brother's support recommended switching to OEM toner to deal with quality issues, although that sounds an awful lot like a scripted step in a tech support fault tree.
Collection
[
|
...
]