Effective apologies involve taking specific accountability rather than deflecting blame or making excuses. A genuine apology must recognize the actual wrongdoing and its impact on others. Common pitfalls include vague statements that fail to show true responsibility. To enhance your apology, clearly identify your actions, acknowledge their consequences, and avoid placing the onus on the offended. In doing so, you create a more meaningful path toward repairing relationships, understanding that forgiveness cannot be requested but must be given freely by the other party.
"I'm sorry that you feel that way." This is not an apology, as it's a general statement that lacks meaning and intention. What is the speaker taking accountability for?"
Taking accountability for specific actions or inactions informs your friend that you are fully aware of your mistake.
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