"Expectations of communication preferences should be set immediately upon hire and be company-wide," Bri Como, COO, says. "I have been with companies where there were multiple emails per person, depending on what department they were in. This led to things being repeatedly sent to the 'wrong' email or Teams account, leading to a communication breakdown."
"If the issue is urgent and needs immediate intervention, chat and call work best," says Ann Kuss, CEO. "If a question needs clarification or includes any documents, email is the best option."
Cohesive channel usage and organized inboxes must also be accompanied by clear rules set by leadership. Employees and employers can find balance in their communications by prioritizing tasks and setting boundaries for communication channels to respect out-of-office hours.
I think that it's a company's responsibility to define preferred communication channels and tools to use among all workers. What I would suggest to all managers and CEOs is to implement as few communication channels as possible. Otherwise, it will create chaos.
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