Troubleshooting microservice incidents is complicated due to shared dependencies among applications and teams, often leaving engineers reliant on inefficient methods for identifying ownership in crises. New Relic Teams addresses this issue by centralizing ownership details, allowing teams to quickly pinpoint responsible parties. This centralized approach enhances operational efficiency and collaboration, especially during incidents, as teams can easily identify the relevant contact points for impacted entities. With consistent access to ownership data across the New Relic platform, incident resolution and routine analysis become more streamlined and effective.
Troubleshooting incidents in complex microservice systems can be challenging, particularly when dependencies are shared across multiple applications and teams.
Engineers struggle to define contextual information like ownership, often relying on inefficient methods such as spreadsheets, multiple messages, and unnecessary meetings.
New Relic Teams centralizes ownership information for your monitored entities, improving troubleshooting, collaboration, and operational efficiency.
During an incident - when addressing an issue, you can identify the responsible team for each impacted entity within the 'Impacted entities' section of the issue page.
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