TriMet launched its Safety Response Team in 2021 as a response to community safety concerns and the push for alternatives to armed police. Trained in de-escalation and easily identifiable, members aimed to support vulnerable individuals and deter illegal behavior. However, over three years, feedback from current and former workers has highlighted management issues and an often exploitative work environment, raising questions about the program's effectiveness and ethics despite its potential for community good.
"I think the program overall does a lot of good for a lot of people. It's just mismanaged. The employees need more support." - Adam Neve, former SRT supervisor.
The Safety Response Team aimed to address community safety concerns in Portland by rethinking public safety beyond traditional police presence. However, management issues have been raised.
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