Work-from-home employees in Australia are being warned about workplace surveillance, including “bossware” that can track computer activity such as screenshots, keystrokes, mouse movements, and access to webcams and microphones. A private investigator received a request from a Sunshine Coast business owner who wanted physical monitoring of employees to confirm they were “really working,” including checking whether they went to the gym in the morning. The investigator declined because the request involved in-person observation rather than her technical monitoring expertise. The situation is presented as a warning about how managers struggle to manage people they cannot see, and how digital workplace surveillance has grown rapidly, especially since the pandemic.
"The rise of remote and hybrid work has brought a boom in workplace surveillance technology, or "bossware", where employers can track employees through screenshots of their computer, keystrokes, mouse movements, and even their webcams and microphones."
"But this is the first time I've actually had someone want someone physically sitting there, checking someone's not going to the gym in the morning,"
""I got the impression he was struggling with, how do you manage people you can't see? How do you manage people working from home? Which I think a lot of managers are," Crofts said."
"While private investigators can't legally look through workers' windows or go to their private properties to physically see if they are "inside playing video games versus working", digital worker activity is something that is being increasingly tracked."
Read at Yahoo Finance
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