It's truly meant to be a coaching and operational tool to really help our restaurants manage complexities and stay focused on a great guest experience. Guests want our service to be more friendly, and that's ultimately what we're trying to achieve here.
A third of British companies are using "bossware" technology to monitor staff when they work from home, and it's causing serious trust issues among staff. That's according to a survey of 900 UK managers by the Chartered Management Institute (CMI). Crucially, nearly as many said they didn't know what tracking their employer did, so the figure could well be higher.
The real danger in this case isn't the ransom note - it's how Fog turns a simple screen-recorder into a hidden camera. Software is an essential driver of growth and innovation for every company; however, business apps we install on autopilot can suddenly become spy tools, which means trust is the weak spot. Security teams should keep a live map of where every monitoring app is allowed to run and flag it the moment one pops up somewhere odd.
