KPMG's 2025 Banking Technology Survey surveyed 200 U.S. banking executives to gauge their technology priorities and readiness for change. The findings indicate a strong shift towards generative AI, with 42% of executives predicting it will manage a substantial portion of daily tasks by 2025. This transition is aimed at enhancing efficiency and enabling employees to focus on higher-value work. Additionally, the report notes that banks are upgrading their payment platforms to meet the demands of modern consumers, reflecting a broader trend in the industry towards technological adaptation and innovation.
The KPMG annual U.S. banking technology survey reveals that generative AI is now seen as essential by U.S. banking executives for maintaining long-term relevance in their institutions.
According to the report, 42% of U.S. banking executives anticipate that by the end of 2025, generative AI will manage up to 40% of daily tasks, freeing up staff for more valuable responsibilities.
The survey highlights that most U.S. banks are actively upgrading their payment platforms, aligning with the evolving preferences of contemporary consumers.
This year's survey acts as a vital 'pulse-check' for leadership priorities in the financial sector, showcasing the industry's readiness to embrace significant technological shifts.
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