In the article, Terry, a tech support professional in the late 2000s, recounts his experience working under a difficult manager, referred to as 'Tyrant.' Despite his success in earning the trust of students and faculty by fixing personal devices and helping the overworked IT department, Tyrant imposed unreasonable challenges with no resources while neglecting the educational impact. This led to poor performance reviews and strained workplace dynamics, highlighting the frustrations of being undermined by management focused on personal ambition rather than collaborative success.
"I would have to research and demo as best I could and politely explain that what he was asking for was often of little or no benefit to educational outcomes."
"He wanted to make a name for himself climbing on the backs of others and was burying me under a pile of time-wasting projects that would never come to anything."
#tech-support #management-challenges #workplace-stories #educational-technology #employee-experience
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