American Airlines experienced significant service disruptions on Christmas Eve due to a vendor technology issue that caused a nationwide ground stop lasting about an hour.
The widespread delays stemmed from a technical glitch affecting the critical systems needed for releasing flights, leading to chaos on the tarmac as passengers waited.
Passengers reported being told their flight would return to the gate to allow them to deplane after waiting on the tarmac, illustrating the frustrating experience of the ground stop.
The FAA monitored the situation, and as winter weather compounded travel challenges, they advised passengers to check their flight status due to extensive delays and cancellations.
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