"Bisignano previously spent most of his career in large financial institutions and fintech companies, including serving as CEO of both Fiserv and First Data. Earlier in his career, he was co-chief operating officer of J.P. Morgan Chase and CEO of its mortgage banking unit. Now, Bisignano is running the SSA and IRS much like the private sector firms he has made a career of fixing, according to Tully."
""He's bringing his restructuring skills to two areas that feature combined operating budgets of over $30 billion and workforces totaling around 150,000-and that famously need a big lift in efficiency and customer service," Tully writes. Bisignano's push to modernize the IRS, in particular, should be closely watched by finance and accounting professionals who interact with the agency. Drawing on his experience leading digital transformations in the private sector, he is taking a more technology-driven approach to tax administration."
Frank J. Bisignano holds dual leadership roles as commissioner of the Social Security Administration and as CEO of the Internal Revenue Service. He previously led major financial and fintech firms, including Fiserv, First Data, and held senior operating roles at J.P. Morgan Chase. He oversees the world's largest retirement system that pays $1.5 trillion annually to more than 70 million beneficiaries and an IRS that collects over $5 trillion annually. He is applying private-sector restructuring and digital-transformation techniques to improve efficiency, customer service, and routine processing. The IRS modernization effort may yield faster processing and more data-driven tax administration for companies and advisors.
#irs-modernization #social-security-administration #digital-transformation #public-sector-restructuring
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