#social-security-administration

#social-security-administration

What is the most middle name in the United States? Erin Davis grew curious enough to find the answers in data. For females, the most middle names are Rae, Marie, and Mae. For males, the most middle names are Lee, Kumar, and Ray. The answers are straightforward, but finding the answers was more roundabout, because you can't just dig into the annual baby names dataset from the Social Security Administration. Instead, Davis used voter registration data, which comes with its own challenges.

But the OIG report shows how this metric is dramatically lower than the amount of time it takes to get ahold of an SSA employee by waiting on hold or requesting a callback. The average speed of answer includes people who wait on hold to speak with an agent until they get to that person or, critically, opt to get a callback. The agency counts callers that immediately request a callback as having a wait time of zero, bringing down the average.

The Social Security Administration wants to halve the number of people that go to its field offices in the 2026 fiscal year. More than 31 million people visited SSA field offices over the last fiscal year. Now, the agency aims to have 50% fewer visits - or no more than 15 million total - in fiscal 2026, which began in October, according to internal planning documents viewed by Nextgov/FCW.

The Social Security Administration announced a new leadership roster and agency reorganization on Wednesday, installing several industry executives from organizations including the National Rifle Association and X with no government experience. Many of the recent additions to Commissioner Frank Bisignano's leadership team have never worked in the government at all. Although SSA released the list of executives this week, those helming the roles aren't necessarily new to the jobs.

Public servants are entrusted to assist people, not exploit them," Foley said. "This was a brazen abuse of power by a federal employee who used his position and access to sensitive information to prey on a vulnerable woman who had just lost her job. This kind of predatory behavior has no place in public service, or anywhere else.

The complaint from Charles Borges, the chief data officer at the SSA, alleges that Doge staffers effectively created a live copy of the entire country's social security data from its numerical identification system database. The information is a goldmine for bad actors, the complaint alleges, and was placed on a server without independent oversight that only Doge officials could access.

Commissioner Frank Bisignano pointed out that with a new administration in office and noticeable improvement in performance metrics due to strong leadership and technology, concerns about a customer service crisis at the SSA are unfounded.

They are in a deep hole of their own creation on staffing and so you just don't have enough people to go around to serve the public.

The Social Security Administration will officially stop issuing paper checks, transitioning to electronic funds transfers starting September 30, 2025, to improve efficiency and security.

The Social Security Administration is switching up operations by temporarily reassigning up to 1,000 field office employees to teleservice work to improve customer service.

A major change by the Social Security Administration could affect some beneficiaries' incomes - potentially cutting their benefit payments in half starting in July.

Katie Miller, a senior aide to Trump, directed the Social Security Administration to falsely support Elon Musk's claim that 40% of agency calls were scams, creating significant controversy.

The agency's new policy removes the three-day hold on phone claims, previously causing significant processing delays despite finding minimal fraud in claims.

We've identified over $1 billion in savings through common-sense improvements to travel, printing, contracts, IT, and payroll.