When you don't have access to users, I always try to establish a connection with colleagues who are the closest to our customers. Connect with people in the organization who speak with customers regularly, especially people in sales, customer success, support, and QA. Ultimately, you could convey your questions indirectly via them.
Every company circles around leadership. And every department is interconnected. This is especially true for design, engineering, research, sales, and marketing. Image by Paul Adams. (Large preview) As Paul Adams noted, there has never been more overlap between designers and salespeople than today. Since many products are subscription-based, sales team
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